Oh no! I’m sorry you’re having trouble downloading or printing my printables.
I’d love to help you as much as possible. Please take a moment to read through this troubleshooting page. So far, every time there’s been an issue, one of the below suggestions has solved the problem.
Please note, I definitely want my files to be accessible to everyone, but I am not able to send individual files.
Please try all of these options before emailing me. I want to help you, but 99% of the time, one of these solutions does the trick – and you’ll save us both time if you work through these options and it will help you get more freebies!
If you’ve tried everything here with no success, please feel free to e-mail me at firstname.lastname@example.org. Just be sure you’ve tried everything here first, as it’ll save us both time. I’ll get back to you as soon as I can.
- Not getting the e-mails with the free printables
- Not being able to download from the e-mail
- Having trouble printing the file
One of these tips usually works!
Problem 1: “I’m not getting the e-mails with the free printables.”
Unfortunately, some email systems filter or block the e-mails with the printables. Gmail almost always allows them through (although they might be in your promotions tab). AOL, Yahoo, Hotmail and MSN are also known for randomly blocking e-mails. You can help the emails get to you by trying these steps…
- Add the following email addresses to your approved contacts list – email@example.com and firstname.lastname@example.org.
- If you are using a school email or a school computer, please know that many schools have firewalls and pop-up blockers in place. This would prevent the printables from being delivered. If that’s the case, see if the above emails can be added to the approved contacts, or use your home email for the free printables.
- Check your spam or promotions folder.
Problem 2: “I can’t download the resource from the e-mail.”
Please reference Problem 1 if you are using a school internet connection, e-mail or computer.
If you are using a personal device, please be sure that you have any pop-up blocker turned off. It is normal for your web browser to open (and sometimes get stuck) on a blank page. This is not actually where your download is. Please check your computer’s downloads folder for the file which is almost always there.
If the download link appears not to be working, you can right-click the link, choose “Save link as” and save the file that way.
Problem 3: “I am getting an error message when I try to print the file.”
This is a common problem, but the issue actually lies with your PDF reader and not the printable
Make sure you have the most current version of Adobe Reader installed.
This is the only solution when my files aren’t printing correctly, and it’s very easy (and free!) to do.
Just click on the above image to get Adobe Reader for your computer. After you install it, you may need to save my files to your computer first (see previous tip), then OPEN WITH ADOBE READER to print.
Thank you again for visiting Fantastic Fun and Learning
I’d love to see how you’re using our printables in the classroom or at home! Feel free to snap some photos and tag me on Instagram, Facebook, or Twitter. It’s always so much fun to see how other kids are enjoying and interacting with our resources.